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Refund Policy | Australia‑IPTV Secure & Reliable Service

Australia‑IPTV provides IPTV services in accordance with applicable consumer protection legislation. Refunds are subject to the conditions outlined below and may only be granted where the customer has complied with these Terms.

Australia-IPTV
04/12/2025

1. Technical Issues & Resolution

  • Customers are encouraged to reach out to our 24/7 live support team first. This way, we can help solve any issue quickly before moving to a refund request.
  • If Australia-IPTV cannot fix a reported issue within 48 hours, or if the Service is down for more than 48 hours in a row, the customer will receive a refund.
  • Refunds will not be given for technical issues unless the customer first gives Australia-IPTV enough time to check and solve the problem.

2. Refund Eligibility

  • Service Failure at Start – If the Service does not work from the very beginning of your subscription, and Australia-IPTV confirms that the problem comes from our servers, you will qualify for a refund.
  • Extended Downtime – If the Service is down for more than 48 hours in a row, and Australia-IPTV confirms the issue comes from our servers, you will qualify for a refund.
  • Duplicate Payment – If a customer accidentally pays twice for the same subscription, they are eligible for a refund of the extra payment.
  • Unresolved Technical Issue – If a customer reports a technical problem and our Support Team cannot fix it within 48 hours despite thorough troubleshooting, the customer is eligible for a refund.
  • Purchase Within 72 Hours – If a refund is requested within 72 hours of purchase, the customer is eligible for a full refund.

3. Refund Period

  • Refunds may only be requested within 72 hours of the purchase date.
  • Requests submitted after 72 hours are not eligible for a full refund.
  • Purchases made within 72 hours will be refunded in full.
  • Refunds requested after 72 hours will be processed partially, based on the unused portion of the subscription.
  • Refunds requested after the quarter period of the subscription are not eligible for any refund.

4. Refund Procedure

  • All refund requests must be submitted via an official email to the Australia‑IPTV Support Team.
  • The email must include:

The full details of your subscription, including the plan type, purchase date, and account information. Also, include your payment details, such as the transaction ID, payment method, and proof of payment. Finally, describe clearly any technical problems or issues you experienced.

  • Incomplete requests will not be processed.
  • The Support Team will review all refund requests and contact customers directly regarding the outcome.

5. Processing Timeframes

  • Refunds for credit card payments are usually processed within 20 to 31 business days.
  • In some cases, processing can take up to 90 days, depending on your payment provider.
  • Australia‑IPTV is not responsible for delays from banks, card issuers, or payment processors, since we only provide the IPTV service.

6. Final Statement

By purchasing and using the Service, you confirm that you understand and accept this Refund Policy. In addition, Australia-IPTV may update or modify this Policy when required by law or when needed for operational reasons.

Conclusion

This Refund Policy is an important part of your agreement with Australia-IPTV. When you purchase or use our Service, you confirm that you understand and accept the terms explained here.

We issue refunds only when you meet the eligibility rules, timelines, and steps listed in this Policy. In addition, each refund depends on the rules of the payment provider you used. Australia-IPTV follows all Australian consumer protection laws, and we may update this Policy whenever legal or operational changes require it.

By continuing to use the Service, you show that you accept this Refund Policy and trust Australia-IPTV to operate in a lawful, transparent, and responsible way.

Contact Us

For privacy inquiries or requests, please contact:

Australia-IPTV